Frequently Asked Questions
Find answers to common questions about our coffee gear and services
What is the difference between a semi-automatic and super-automatic espresso machine?
Semi-automatic machines require you to grind and tamp the coffee manually, while super-automatic machines handle the entire process from bean to cup at the touch of a button.
Do you offer technical support for machine setup?
Yes, we provide comprehensive technical support, including video tutorials and live consultations to help you dial in your machine.
Does my espresso machine come with a warranty?
All new machines include a minimum one-year manufacturer warranty. We also offer extended protection plans for added peace of mind.
How often should I descale my espresso machine?
We recommend descaling every 2-3 months depending on your water hardness and usage frequency to maintain optimal performance.
Are your coffee beans roasted to order?
Yes, we partner with artisan roasters to ensure your coffee is roasted in small batches and shipped fresh to your door.
Can I use oily beans in my super-automatic machine?
We recommend avoiding extremely oily dark roasts in super-automatic machines as they can clog the built-in grinder over time.